Refund & Cancellation Policy

Thank you for choosing Beyond the Frame. We strive to provide exceptional photography services and ensure you are delighted with your images. Please review our policies regarding bookings, cancellations, and refunds below.

1. Booking Retainer

A non-refundable retainer fee (typically 50% of the total collection price) is required to secure your date and time. This fee covers the administrative work, consultation, and reservation of our time, preventing us from booking other clients for that slot.

2. Cancellations by the Client

• More than 7 days before the session: You may cancel the booking. The retainer fee is non-refundable, but any additional payments made will be fully refunded.
• Less than 7 days before the session: Cancellations made within this window will forfeit all payments made to date, as it is unlikely we will be able to re-book the reserved time.

3. Rescheduling

• Client Request: If you need to reschedule, please notify us as soon as possible. Your retainer can be transferred to a new date within 3 months of the original date, subject to availability.
• Weather Restrictions: For outdoor sessions, if the weather is unsuitable for photography (as determined by the photographer), the session will be rescheduled to the earliest mutually agreeable date at no additional cost.

4. Cancellations by the Photographer

In the highly unlikely event that we are unable to provide services due to severe illness, emergency, or force majeure (acts of God, natural disasters, etc.):

• We will make every reasonable effort to secure a suitable replacement photographer of similar style and skill level.
• If a replacement cannot be found, you will receive a 100% full refund, including the retainer fee.

5. Delivered Products & Digital Files

• Digital Images: Due to the custom and reproducible nature of digital files, no refunds will be issued once digital images have been delivered, viewed, or a gallery has been downloaded.
• Physical Products: All print and album sales are final. If a physical product arrives damaged or defective from the lab, please contact us within 3 days of receipt with photographic proof of the damage, and a replacement will be ordered at no extra cost.

6. Client Satisfaction

We strive to deliver exceptional imagery that aligns with the style presented in our portfolio. Refunds are not granted on the basis of personal preference, dissatisfaction with wardrobe choices, or artistic choices made by the photographer during editing. If there is a catastrophic technical failure on our end, a partial or full refund will be provided, or a complimentary reshoot will be offered.

Contact Us

If you have any questions or concerns regarding our refund policy, please contact us at esandukule4@gmail.com.